Privacy Policy

1. Information We Collect

We collect the following types of information when you interact with our website or request our services:

Information You Provide Directly

• Name — to identify you and personalize communications
• Email address — to respond to inquiries and send quotes
• Phone number — to coordinate services and, with your consent, send SMS messages
• Service type and location — to prepare accurate quotes
• Message content — any details you include in form submissions

Information Collected Automatically

• IP address — collected when you visit our website
• Form submission metadata — timestamps and page of origin associated with your requests

We do not collect sensitive personal information such as financial data, Social Security numbers, or government-issued identification through our website.

2. How We Use Your Information

We use the information we collect strictly for the following purposes:

• Providing quotes — responding to your requests for pricing on automotive, residential, or commercial window film services
• Communication — answering your questions, following up on inquiries, and confirming appointments
• Service coordination — scheduling installations, confirming project details, and providing post-installation support
• Website operation — maintaining security, preventing abuse, and improving site performance

We do not use your information for unrelated marketing, profiling, or automated decision-making.

3. SMS Communications

RPFILMS may send SMS (text) messages to the phone number you provide. This section outlines our SMS practices in compliance with applicable regulations.

Consent

• We will only send you SMS messages if you have provided your explicit, affirmative consent — for example, by opting in through our quote request form or by texting us directly.
• Consent to receive SMS is not a condition of purchasing any service from RPFILMS.
• By opting in, you agree to receive service-related text messages including appointment confirmations, quote follow-ups, and scheduling updates.

Message Frequency

Message frequency varies based on your interactions with us. You will not receive more messages than necessary to fulfill your service request.

Message and Data Rates

Standard message and data rates may apply depending on your mobile carrier and plan. RPFILMS is not responsible for any charges from your carrier.

Opting Out

• You may opt out of SMS communications at any time by replying STOP to any message you receive from us.
• Upon receiving your STOP request, we will confirm your opt-out and cease all SMS communications promptly.
• You may also opt out by contacting us directly at QUOTES@RPFILMS.US.

Getting Help

If you need assistance with our SMS communications, reply HELP to any text message or contact us at QUOTES@RPFILMS.US.

4. Data Sharing Policy

We do not sell your personal information. Under no circumstances do we sell, rent, or trade your data to any third party.

We do not share your personal information with third parties for marketing purposes. Your information is never provided to outside companies for their advertising or promotional use.

We may share limited information only in the following circumstances:

• Service providers — We use trusted platforms to deliver communications on our behalf. These providers are contractually obligated to use your information solely for providing services to RPFILMS.
• Legal obligations — We may disclose information if required by law, regulation, or enforceable governmental request.
• Business protection — We may disclose information when necessary to protect the rights, safety, or property of RPFILMS, our customers, or the public.

5. Data Security

We take reasonable administrative, technical, and physical measures to protect your personal information. These measures include:

• Secure transmission of form data over HTTPS/TLS encryption
• Access controls limiting who within our organization can view your information
• Use of reputable, security-conscious third-party service providers

While we strive to protect your information, no method of electronic transmission or storage is completely secure. We are committed to handling your data responsibly.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy:

• Quote requests and communications — retained for a reasonable period to complete your service request and provide follow-up support.
• Completed service records — retained as needed for warranty support, legal compliance, and business record-keeping.
• Opted-out contacts — we retain only the minimum information necessary to honor your opt-out preference.

You may request deletion of your personal information at any time by contacting us at QUOTES@RPFILMS.US.

7. Your Rights

Depending on your jurisdiction, you may have the following rights:

• Access — request a copy of the personal information we hold about you
• Correction — request that we update or correct inaccurate information
• Deletion — request that we delete your personal information
• Opt-out of SMS — withdraw your consent to receive text messages at any time by replying STOP
• Opt-out of communications — request to stop receiving emails or other non-SMS communications

To exercise any of these rights, please contact us using the information provided below.

8. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

RPFILMS
Email: QUOTES@RPFILMS.US
Website: rpfilms.us

For SMS-related inquiries, you may also reply HELP to any text message you receive from us.